Shipping & Return Policy

1. Coverage and charges

We ship across India only. We do not currently ship internationally.

Shipping is free on every order, with no minimum value. The price shown at checkout is the price you pay — there are no separate delivery, handling or packaging charges.

We deliver to residential and business addresses, and to most PIN codes served by our courier partners. If your PIN code cannot be serviced, we will contact you and refund the order in full.

2. Order processing and dispatch

• Orders are processed on business days — Monday to Saturday, excluding public holidays.
• Orders are dispatched within 2–3 business days of payment confirmation.
• Orders placed after 5:00 PM IST, or on a Sunday or public holiday, begin processing on the next business day.
• Please double-check your delivery address and phone number at checkout. Once a parcel has been handed to the courier we cannot change its destination.

3. Delivery timelines

After dispatch, delivery normally takes 3–7 business days, depending on your location. Metro and Tier-1 cities are usually at the shorter end of that range; remote and hill PIN codes at the longer end.

We ship through established courier partners such as Blue Dart, Delhivery and India Post. The carrier is chosen by destination and we cannot guarantee a specific one for a given order.

4. Tracking your order

You will receive an email with your tracking number once the courier collects the shipment. Tracking can take up to 24 hours to show its first scan.

If your tracking has not updated for more than 48 hours, email us your order ID and we will raise it with the carrier.

5. Delays and failed delivery

Delivery timelines may stretch during festivals, elections, strikes, extreme weather or other events outside our control. We will keep you informed if anything affects your order.

Couriers normally attempt delivery up to three times. If all attempts fail because nobody is available or the address is incorrect, the parcel returns to us. We will contact you to arrange a re-dispatch; re-dispatch shipping for an incorrect address supplied at checkout is chargeable at actuals.

6. Cancelling an order

You can cancel free of charge any time before dispatch — email us with your order ID and we will refund the full amount.

Once a parcel has been dispatched it cannot be cancelled. Refuse the delivery or return it under the returns process below.

7. Return window and eligibility

You may return a kit within 7 days of delivery, provided:

• The packaging seal is intact — the kit is unopened, uninstalled and unused.
• All contents are present: both LED bulbs and both ballast drivers.
• You can supply the original order ID and invoice.

Once a bulb has been fitted to a vehicle it can no longer be returned for a change of mind. A faulty unit is still covered — see the 18-month warranty on the Warranty & Shipping page.

8. How to start a return

1. Email sales@theuniqueledlight.com within 7 days of delivery with your order ID and the reason for the return.
2. We reply within 1 business day with the return address and instructions.
3. Pack the kit in its original box, secure it in an outer carton, and ship it to the address we provide.
4. Share the return tracking number with us so we can watch for it.

Please do not ship anything back before we confirm the return — unannounced parcels cannot be traced to an order.

Return shipping is paid by the customer for a change of mind. We pay it when the product was defective, damaged in transit, or the wrong item was sent.

9. Refunds

• We inspect the returned kit within 2 business days of receiving it.
• Approved refunds are issued to the original payment method within 5–7 business days of that inspection.
• Your bank or card issuer may take a further 2–3 working days to settle the credit.
• Since shipping was free, the full product price is refunded. Any return shipping you paid is not refundable on a change-of-mind return.

If a return fails inspection — a broken seal, missing contents or signs of installation — we will contact you with photos and ship the kit back to you at no charge.

10. Damaged, defective or wrong item

Please check the parcel on arrival. If the kit arrives damaged, defective or is not what you ordered:

• Contact us within 48 hours of delivery.
• Send photos of the outer packaging, the box and the item, plus a short video if the fault only shows when powered.
• We arrange a free replacement or a full refund, including return shipping, at your choice.

An unboxing video helps enormously with transit-damage claims, though it is not mandatory.

11. What we cannot accept

• Returns requested more than 7 days after delivery.
• Opened, installed or used kits returned for a change of mind.
• Kits with missing bulbs, drivers or original packaging.
• Products damaged by incorrect installation, wiring faults, accidents or use outside the 9–16V range.
• Products bought from a reseller rather than directly from us — please claim through the seller you bought from.

Defects are a separate matter and remain covered for 18 months from delivery under the manufacturer warranty.

12. Questions about this policy

Email sales@theuniqueledlight.com or call +91 98251 76847 / +91 82385 52240, Mon–Sat 10:00 AM – 7:00 PM IST.

Unique LED Light · GSTIN 24BHRPM1908G1ZA · Gujarat, India.